Terms of Service

These Terms of Service (the "Terms") govern the family coordination services provided by Familease Pte Ltd (UEN 202628428H), a company incorporated in Singapore ("Familease", "we", "us", "our"), to you, the client ("you", "your").

1What Familease does

Familease is a family coordination service. We help with the admin of family life — arranging babysitters, researching and booking enrichment classes, planning parties, planning travel, sourcing and registering holiday camps, and handling everyday family logistics and enquiries (the "Services").

We act as a coordinator and arranger. We research options, make bookings and enquiries on your behalf, and liaise with third-party providers. We do not ourselves provide childcare, tuition, transport, medical or any other underlying service, and we do not supervise or take custody of children at any time.

2Our team

Your Services are delivered by Familease coordinators. Depending on your plan you may have a dedicated coordinator or be served by the next available coordinator. All coordinators are subject to identity and reference checks and are bound by confidentiality and data-protection obligations. Coordinators act on our behalf — your agreement is with Familease, not with any individual coordinator.

3Plans, tasks and allowances

The Services are provided through request bundles or monthly memberships, as set out in your chosen plan. Each plan includes a number of tasks.

• A "task" is one outcome you've asked us to achieve, delivered end to end — e.g. "find and book a babysitter for Friday". Follow-ups, chasing a provider, status updates and clarifications on a task already underway are not separate tasks.
• We'll tell you before starting anything unusually large, so we can agree whether it counts as more than one task.
• Request bundles expire [3] months after purchase. Membership allowances reset each month and unused tasks do not roll over, unless we agree otherwise in writing.
• If you reach your allowance, we'll let you know before doing further chargeable work.

4Response and delivery

We aim to give a first response within the time stated for your plan (for example, within 3 or 5 hours during our operating hours of [Mon–Sat, 9am–7pm SGT]). A first response means we've received and begun handling your request — it is not a completed task. The time to complete a task depends on its nature and on third parties (such as vendor availability) and is not guaranteed. Requests received outside operating hours are treated as received at the start of the next working period.

5Your responsibilities

You agree to give us accurate and up-to-date information about your family and requests; obtain any necessary consents from household members whose information you provide; make decisions we ask you to make in good time; and deal with us respectfully and lawfully. We may decline or stop a request that is unlawful, unsafe, or outside the scope of the Services.

6Third-party providers — what we're not responsible for

Many Services involve booking or recommending independent third-party providers (babysitters, tutors, camps, venues, airlines, vendors). These providers are not employed or controlled by Familease.

7Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited.

Subject to that, and to the extent permitted by law: (a) we provide the Services with reasonable skill and care but do not guarantee any particular outcome; (b) we are not liable for indirect or consequential loss, or loss of opportunity; and (c) our total liability to you in any 12-month period is limited to the total fees you paid to Familease in that period.

8Fees, billing and payment

• Fees are as set out in your chosen plan and payable in advance — bundles when purchased, memberships monthly — through our payment provider [HitPay]. All fees are in Singapore Dollars.
• Founding-family pricing, where offered, fixes your plan's price for as long as you maintain that plan without interruption. It does not lock you into any minimum term.
• We may change our standard prices on notice, but a change won't affect a bundle already purchased or a founding-family price you're maintaining.

9Cancellation and refunds

• You may cancel a monthly membership at any time, effective at the end of your current paid month. You keep your remaining tasks until then.
• Request bundles are non-refundable once purchased, but remain usable until their expiry date.
• Fees already paid are not refundable except where required by law, or where we've failed to provide the Services with reasonable skill and care. If we cancel or can't continue the Services, we'll refund any prepaid amount for tasks not yet used.

10Safeguarding and conduct

The welfare of children matters to us. Our coordinators use family information solely to deliver the Services you request, are screened before engagement, and do not have unsupervised contact with, or provide care to, children. If we become aware of a genuine and serious safeguarding concern, we may take reasonable steps in response, including contacting appropriate authorities where we consider it necessary.

11Data protection

We handle your personal data, and that of your household, in accordance with the Singapore Personal Data Protection Act 2012 and our Privacy Policy, which forms part of these Terms. By using the Services you consent to our collecting and using that data to provide the Services, and to our sharing the minimum necessary information with third-party providers to carry out your requests.

12Confidentiality

We keep your family's information confidential and use it only to provide the Services. You agree to keep confidential any non-public information about how Familease operates, including our coordinators, systems and pricing arrangements.

13Intellectual property

All materials we create in providing the Services, and all Familease branding and content, remain our property. You may use materials we provide for your own personal, non-commercial family purposes.

14Suspension and termination

We may suspend or end the Services on reasonable notice, or immediately if you breach these Terms, fail to pay, or behave abusively toward our team. You may stop using the Services at any time in accordance with clause 9. Clauses that by their nature should survive termination (including 6, 7, 11 and 12) continue to apply.

15Changes to these Terms

We may update these Terms from time to time. If we make a material change we'll give you reasonable notice (for example by email or WhatsApp). Continuing to use the Services after a change takes effect means you accept the updated Terms.

16General

These Terms are the entire agreement between you and Familease for the Services and replace any prior understanding. If any provision is unenforceable, the rest continues in force. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor of the business. A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 2001.

17Governing law

These Terms are governed by the laws of Singapore, and you and Familease submit to the exclusive jurisdiction of the Singapore courts.

Familease Pte Ltd · UEN 202628428H · Singapore · Terms of Service v1.0 · Effective [date]